Privacy Policy – Guestri

1. Who We Are

Guestri is a digital platform that helps short-stay hosts share information with their guests through a personalized app experience.
If you have any questions about this policy, please contact us at:
Email: [email protected]
Location: Borne, The Netherlands

2. Information We Collect

2.1 Website Visitors

When you visit our website, we only collect the minimum amount of data needed to operate and improve our service:

• Basic technical information (IP address, browser type, device)

• Analytics data (through tools like Google Analytics or similar)

• Information you voluntarily share when contacting us (e.g., name, email, message)

We do not sell or share this information with third parties. Data is used solely to respond to inquiries, maintain security, and understand website performance.

2.2 Guests Using the Guestri App

When you use a Guestri guest app (shared by a host), your experience is anonymous unless you choose to share personal data.
If your host requests certain details — such as your name, email address, or preferences — this data is stored securely and accessible only to that host within their Guestri account.
This information helps hosts provide a personalized experience (such as communication, check-in details, or special offers).

Your data is processed based on the legitimate interest of the host to manage guest relationships, and it is not used by Guestri for any independent marketing purposes.

2.3 Hosts Using Guestri

When you create a Guestri account as a host, we collect:

• Account information (name, email, property details)

• Subscription and payment data (processed securely by Stripe)

• Content you upload to your guest app

Because guest apps are public by design, information you choose to publish about your property or business will be publicly available. You are responsible for ensuring that no private data is shared publicly through your app content.

3. How We Use the Information

We use the information we collect to:

• Provide and maintain the Guestri service

• Enable hosts to share information with guests

• Respond to support and contact requests

• Improve our platform through analytics and feedback

• Comply with legal obligations

We do not sell, rent, or trade user data with third parties.

4. Data Retention

We keep your information only for as long as necessary:

• Contact form messages: up to 12 months

• Guest data: as long as the host keeps it in their dashboard or as required by law

• Host account data: as long as the account remains active

You may request deletion of your data at any time by contacting us.

5. Data Security

We use modern encryption and secure hosting to protect your data. Access is limited to authorized personnel only. Despite these measures, no system can be guaranteed 100% secure, but we take all reasonable steps to safeguard your information.

6. Cookies and Analytics

Our website uses cookies for essential functionality and anonymous analytics. You can disable cookies in your browser at any time, though some features may not function properly.

7. Your Rights (GDPR)

If you are located in the EU or EEA, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (where applicable)

• File a complaint with your local data protection authority

To exercise these rights, contact us at [email protected].

8. Third-Party Services

We use trusted third-party providers for:

• Hosting & infrastructure

• Payment processing (Stripe)

• Analytics (Google Analytics or similar)

These partners process data on our behalf under strict data protection agreements.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website, with the date of last update clearly shown above.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact:
📧 [email protected]